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Australia AUD $
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Home
Contact
Hair Accessories
Kids Accessories
Women Hair Extensions Braid
Wigs Human Hair Extentions
Hair Oil
Hair DYE
Men hair Care products
Kids Toys
Skin Care
Perfumes

Country/region

Australia AUD $
New Zealand NZD $

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Return Policy

Return & Refund Policy – Franckyshop

At Franckyshop, we want you to shop with confidence. If your product arrives damaged, defective, or incorrect, we offer a replacement or full refund. We are committed to ensuring our customers are satisfied with every purchase.

If you are not completely happy with your order, please contact our support team and we will do our best to assist you.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition that you received it
Have original tags attached
Be in the original packaging
Include a receipt or proof of purchase

Items returned without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

📧 franckyshop69@gmail.com

Once your return request is approved, we will provide:

A return shipping label
Instructions on how and where to send your package

Please note that returns are subject to approval before being sent back.

For any return-related questions, you can always contact us at:

📧 franckyshop69@gmail.com

Damages and Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

The item is defective
The item was damaged during shipping
You received the wrong item

We will assess the issue and work quickly to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalised products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Sale or clearance items
Gift cards
Digital downloads

If you are unsure whether your item is eligible for return, please contact us before making a purchase.

Exchanges

If you would like a different item, the fastest way is to:

Return the original item
Wait for the return to be approved
Place a new order for the desired product

Exchanges are subject to product availability.

European Union 15-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 15 days for any reason and without justification.

To qualify:

The item must be unused and in original condition
Tags and original packaging must be included
Proof of purchase is required

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved Refunds

If approved:

Refunds will be issued to your original payment method
Processing usually occurs within 10 business days

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Partial Refunds

Partial refunds may be granted for items that:

Are not in original condition
Are damaged or missing parts for reasons not caused by Franckyshop

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 franckyshop69@gmail.com

Contact Us

For questions about returns, refunds, or exchanges, please contact us:

📧 franckyshop69@gmail.com

🌐 Franckyshop

Contact Information

Email: franckyshop69@gmail.com
Tel: 0422166818

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