FAQs

Frequently Asked Questions (FAQs)

1. What products does FranckyShop sell?

FranckyShop offers a wide range of products including hair extensions, wigs, hair care products, skincare, beauty accessories, children's products, home essentials, and selected lifestyle products.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders.

3. How long does shipping take?

Orders are processed within 1–3 business days. Most orders are delivered within 4–7 business days, depending on your location. You'll receive a tracking number once your order has been shipped.

4. How can I track my order?

Once your order ships, you'll receive a tracking email. You can also use the Track Your Order page on our website to check your delivery status.

5. What payment methods do you accept?

We accept secure online payments using major debit and credit cards through encrypted payment gateways.

6. Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.

7. What is your return policy?

We accept returns and exchanges within 15 days of delivery for unused items in their original condition and packaging. Refunds are processed after the returned item has been inspected.

8. What should I do if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of receiving your order and include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We'll work quickly to resolve the problem.

9. Do your products come with instructions?

Most products include instructions or usage information on the packaging or product page. If you need additional guidance, feel free to contact us.

10. Are your payments secure?

Yes. All transactions are encrypted and processed through secure payment providers to protect your personal information.

11. Do you offer discounts?

Yes. We regularly run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay updated.

12. What if a product is out of stock?

If an item is temporarily unavailable, you can contact us to check when it will be restocked or ask about suitable alternatives.

13. Can I order multiple items together?

Absolutely. You can add multiple products to your cart and complete your purchase in a single order.

14. How do I contact customer support?

If you have any questions about your order or our products, please contact us:

  • Email: franckyshop69@gmail.com
  • Business Hours: Monday–Sunday, 9:00 AM–5:00 PM 

15. Why should I shop with FranckyShop?

We are committed to providing:

  • Quality products at competitive prices
  • Free shipping
  • Secure checkout
  • Fast order processing
  • Friendly customer support
  • 15-day return policy